Privacy Policy
Last updated: April 1, 20261. Introduction
Please take a moment to read this Policy carefully. This Policy describes when, why and how CityConk Inc. (together with its affiliates and subsidiaries, “CityConk”) collects, uses, discloses, and protects your personal information.
By accessing or using CityConk’s website at https://cityconk.com/ and its subdomains, or CityConk’s mobile application (collectively, the “Platform”), you acknowledge that you have read, understood, and accept this Privacy Policy (this “Policy”) and consent to the practices described herein. You acknowledge that CityConk’s Terms of Service, found at https://cityconk.com/legal/terms, is incorporated into this Policy by reference. If you do not agree with this Policy, you should not access or use the Platform.
As part of CityConk’s regular business operations, CityConk collects personal information from you to provide you with CityConk’s products and services. CityConk’s company culture is centered on transparency, integrity, and fairness. These values guide everything that CityConk does, including how CityConk gathers and uses your personal data and information.
CityConk will only use your personal information in accordance with this Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.
2. What is personal information?
Personal information. Personal information is typically data that identifies an individual or relates to an identifiable individual. This includes information CityConk can reasonably use to, directly or indirectly, identify you, such as your name, mailing address, email address, telephone number, Internet protocol (IP) address, username, billing and account information, government identification numbers, and any other identifier we may use to contact you.
Non-personal information. Non-personal information does not directly or indirectly reveal your identity. Examples include statistical or aggregate data. For example, CityConk may aggregate personal information to calculate the percentage of users accessing a specific page on our website.
Technical Information. This includes login information, browser type, time zone setting, operating system, and platform. We also collect details about your website interactions, including full URLs, clickstream data, page response times, and download errors.
3. How does CityConk collect information about you?
3.1. Overview
CityConk uses three different methods to collect your information:
- Direct Interactions: When you provide information by filling in forms or corresponding with us by phone, email, or support channels.
- Automated Technologies: As you navigate our website, we collect data through cookies, web beacons, and server logs.
- Third Parties: We collect information from third parties as required by law (e.g., identity verification partners, credit bureaus, public databases).
3.2. Information you provide to CityConk
To establish an account and access our services (such as crypto loans), we will ask you to provide specific information:
- (a) Personal identification information: Full legal name, date of birth, nationality, gender, phone number, address, and email.
- (b) Formal identification information: Government-issued ID (passport, driver license, national ID), tax ID, and other data to comply with Anti-Money Laundering (AML) laws.
- (c) Employment & Financial information: Job title, industry, source of funds, wallet addresses, and bank account details.
- (d) Transaction Information: Data about the transactions you make or intend to make on the Platform.
4. Why does CityConk collect your information?
We use your data to provide the best experience, protect against fraud, and comply with legal obligations.
- 4.1. Legal Compliance: To identify and verify customers (KYC) in compliance with AML/CTF laws.
- 4.2. Protection: To prevent fraud, criminal activity, or misuse of our services.
- 4.3. Service Provision: To process transactions, manage your crypto wallet, and provide customer support.
- 4.4. Communication: To send administrative updates, security alerts, and (with your consent) marketing offers.
5. Legal Basis for Processing
We process your data based on: (1) Performance of a contract (providing our services); (2) Legal obligations (compliance with financial regulations); (3) Legitimate interests (improving our platform and security); and (4) Your consent (where applicable).
8. Storage and Protection
We may transfer your data to service providers outside your home jurisdiction. We ensure all transfers are lawful and secure. CityConk uses enterprise-grade security (encryption, firewalls, access controls) to protect your data. However, no system is 100% secure, and we encourage you to use strong passwords and 2FA.
11. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data (subject to legal retention requirements).
- Data Portability: Request a machine-readable copy of your data.
- Withdraw Consent: Withdraw consent for marketing at any time.
To exercise these rights, please contact us at privacy@cityconk.com.
Contact CityConk
If you have any questions about this Policy, please contact us at:
Email: privacy@cityconk.com
We aim to respond to all requests within 30 days.